How to Deal With a Difficult (or Angry) Customer - TRAINING 4.0 BY VSHR PRO ACADEMY
Crossed gestures, heavy sighs, and angry replies are some of the biological signs customers display when they're failing interest in you. Often, demanding or even angry customers aren't expressing frustration with you. These emotions are tied to outer conditions and psychological triggers. So, put your excellent communication skills to work, draw on your superpower of reading the case, and use these psychological practices for handling demanding customers to save not just you