Crossed gestures, heavy sighs, and angry replies are some of the biological signs customers display when they're failing interest in you. Often, demanding or even angry customers aren't expressing frustration with you. These emotions are tied to outer conditions and psychological triggers. So, put your excellent communication skills to work, draw on your superpower of reading the case, and use these psychological practices for handling demanding customers to save not just you

Under the CEO, a business needs management positions in different departments to support the CEO in managing and monitoring the company's business activities. There are 5 criteria which Mr. Dao Quang Thuan - CEO of BEDLINKER concern about when recruiting management staff for his own business. 1. Work experience Job experience is an important factor to help a CEO evaluate your ability. Between an experienced employee and a fresh graduate, the advantage of an experienced employ

In terms of a good set of internal communication, there are considerable benefits it can provide internally for your business. Namely, reducing unnecessary burnout and helping employees fulfill their tasks sufficiently. So what is internal communication, and how can it enhance the business's operation more than we currently know? So What Is Internal Communication It is actually the act of employees sharing information about the company. Therefore, It lets employees be informe

The digital revolution, related to mass unemployment, rising inequality, and talent shortage, has set a high standard of demand for reskilling and upskilling. As a result, companies have taken the lead position in supporting their system through an improved learning experience. In truth, with the radically transforming context of the workforce, improving the learning experience has become a necessity rather than a provision. We'll discover this topic to unearth the insights y

Since many companies spend too much time caring about scouting the best talent, they are operating on the idea that some top employees are responsible for most of the company's success. However, some recent productivity research revealed that even superstars employee need the help of solid teammates to succeed. Therefore, teamwork emphasizes having a more significant effect, with companies spending millions on team-building approaches. Teamwork increases productivity The work

With more than 21,000 participants in a recent study, experts found that 40s employees who stayed in the same company over time became less pleased, and people who moved to other organizations over time became more satisfied. What does this mean? Does position satisfaction come from staying in a company or leaving it? What would maintain their satisfaction if someone decides to stay in an organization? 1. Communication Communication can be crucial to retaining satisfaction on

Studies claim that CEOs may overrate their influence on business success, CFO even contributes less, and no, CMOs were absent from the analysis. However, when cost-cutting happens, middle managers are usually the first name to be written-off the employee list. However, reducing this threshold level of the management layer can be unwise to the association. Needless to say, training for middle managers is most of the time essential. However, it's unlikely that they are the firs

A recent global survey paper indicates that companies are looking to gain a competitive advantage by focusing on enhancing innovation and efficiency. Among responses, respondents cite improved productivity as a top source of competitive advantage. Executives expressed similar opinions about their company's growth strategy over the next 12 months. Across all respondents, 29% said increased productivity was their number one priority growth strategy, more than any other category

“Giải quyết vấn đề” là cụm từ luôn gắn liền với một nhà lãnh đạo khi họ luôn là người đi đầu đối mặt với nhiều vấn đề, khó khăn xảy ra với doanh nghiệp. Do đó khi này, kĩ năng giải quyết vấn đề rất quan trọng, nắm được cách đối mặt, tìm vấn đề cốt lõi và đưa ra phương pháp giải quyết ổn thoả nhất là sự tích luỹ của kỹ năng và kinh nghiệm làm việc, học tập suốt khoảng thời gian dài. Riêng đối với Mr. Edgar, H. Điều quan trọng hàng đầu cần nhớ đến là quyền lợi giữa các đối tượn

🔔 We are delighted to announce the 168th episode of ASK JOHN SHOW with Mr. Thanh C. Nguyen - CEO & Founder, mplify Vietnam. In this episode, we will discuss about Road to success of a Chief Executive Officer ◼️ Date: Saturday, May 7 2022 ◼️ Time: 11.00 AM Can't wait to hear all those great stories and sharing from our beloved guest! Which questions that we will discuss in the show? About Journey: 1. What are the top 5 key skillsets did you have to build as an entrepreneur an

Numerous managers have asked themselves, "Why is teamwork vital in my industry?" The answer might surprise you. When you remove away all the excess, the importance of collaboration cannot (and should not) be undervalued. New Ideas Teamwork among diverse individuals will almost always discover new, fresh views. And those unique views are priceless in today's competitive business setting. The diverse ages, backgrounds, skill sets, and experience levels of a team mean that there

Self-learning is the most important thing that students and entrepreneurs should have. We can spend our time in the class with teachers and classmates. We may be word-hard about practicing and doing exercises after the courses for more understanding, but we also can be lazy and just spend a lot of time remembering a thousand things in one night before testing. Therefore we can see that learning is dependent on ourselves. If we have enough passion and a clear target for our ca

“Xu hướng năm 2022 và xu hướng của những năm tiếp theo là xu hướng của Digital Marketing. Nó không còn hoạt động về mặt offline activities hay như event, activation, trade show mà nó là xu hướng của digital Marketing.“ - Mr Dũng, Founder & CEO of KIM COMMUNICATION Digital Marketing là một phần không thể thiếu trong chiến dịch truyền thông của các doanh nghiệp. Nó đã dần trở thành tâm điểm chú ý của các Marketer và người có đam mê trong ngành truyền thông kỹ thuật số. Một khi

Employee orientation is the procedure of introducing newly employed workers to their new workplace. It equips the essential organizational information that employees require to prepare for their new team, branch, and tasks within the company. A practical orientation makes employees aware of the firm policies and expectations, handles necessary paperwork, and answers any concerns they may have before transitioning into their new roles. Why Orientation Is Important for New Empl

Do you desire to be a leader? Always want to improve yourself to become a good leader? The CEO is the person who outlines the path of the business, and is an important key on all activities of the organization. To be a CEO is not only good at leadership, proficient in professional knowledge, capable of mobilizing and leading a team to move forward, but also must understand the psychology of employees and their partners. In particular, the 5 basic qualities of a CEO that shoul

Đề tài khởi nghiệp - lập nghiệp luôn là tâm điểm chú ý và quan tâm của giới trẻ trong ngành quản trị kinh doanh. Mọi quyết định đối với vấn đề kinh doanh đều cần nghiên cứu, phân tích và cần thời gian để xem xét, đánh giá. Với góc nhìn từ Mr. Kim Tan Dung - Founder & CEO của KIM COMMUNICATION, anh đã chia sẻ những quan điểm và góc nhìn của bản thân về việc quản trị - kinh doanh như thế nào? Chính kiến, dự tính, mục đích kinh doanh và giá trị cốt lõi của doanh nghiệp đều phải

On a daily basis, leaders take some actions that unwittingly ignore the middle manager's value, which can damage their performance. While organizations identify products sold or capital raised, very few recognize middle managers for solid individual leadership. The company has to deal with middle managers when it is too late. Middle managers can fall short because they have not received any training to engage teammates as team leaders and develop their people. Companies nowad

On the 15th of April last week, we had the opportunity to work with great managers of a top Japanese logistics company managers in the workshop of Pro Productive Manager! As the participants are mastered in the field, most of them even worked with the company for more than 16 years. Yet, we can still humbly share our extra insights and knowledge to boost the company's management performance even further that match the reputation of the company. Here were some great feedback f

The deadline is coming, but the work is still far from expectation, and as a manager, your job is to study any factors that cause this scenario. You and your team are asked to define their tasks, and, before you know it, the "blame game" starts. The discussion begins to heat up until we figure out who's guilty. However, we create malcontent among the colleagues that may be unable to fix soon. Moreover, wasting time pointing fingers rather than examining for solutions is exhau

With a suitable environment for employees to self-enhance productivity, their performance can help to improve the company's overall profitability. Increased Profitability When it becomes less costly to deliver goods and services, businesses encounter a growth in profitability. Reducing labor is needed to make these products and services with better efficiency. Of course, companies can choose to decline employees to produce the same output. Still, ideally, it's best to hold th