Why should you care about Customer Engagement?
Customers don't care how much money you spend on the Marketing plan. They want to feel your company's intention and action towards the...
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Thi Pham
- Sep 2, 2021
- 2 min
Elements included in a patient journey mapping
In order to create, implement, and support successful patient journey maps, healthcare organizations must first have a deep understanding...
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Thi Pham
- Sep 1, 2021
- 3 min
Patient journey mapping
Patient journey mapping also called healthcare process mapping is a tool healthcare leaders use to better understand how patients...
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Thi Pham
- Aug 31, 2021
- 4 min
Steps to map Customer Journey
Customer journey mapping helps you to map the ways your customers experience your organization. This article will show you steps to build...
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lamhongchauciara
- Aug 22, 2021
- 3 min
What is the strategy to develop a healthcare value proposition in the post-COVID-19?
Every individual has their own needs. Understanding the uniqueness of customers' needs to deliver value will help your healthcare...
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lamhongchauciara
- Aug 22, 2021
- 3 min
Healthcare Market Segmentation
For decades, digital transformation has made enormous changes in our customer behavior and market segmentation. We can not look back at...
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Thi Pham
- Aug 21, 2021
- 2 min
Customer Journey Mapping
Have you ever wondered how your organization look like in your customers? you maybe shocked by the differences between how you see your...
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![CUSTOMER EXPERIENCE WRAP UP [VSHRxITM]](https://static.wixstatic.com/media/67608c_87b49a3337294eec9f36e941eb49f217~mv2.png/v1/fill/w_514,h_386,fp_0.50_0.50,enc_auto/67608c_87b49a3337294eec9f36e941eb49f217~mv2.png)
Uyên Phạm
- Mar 30, 2021
- 1 min
CUSTOMER EXPERIENCE WRAP UP [VSHRxITM]
CX is the result of every interaction a customer has with your business. Everything you do affects their holistic perception and their...
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![IMPACTFUL CUSTOMER SERVICE CONVERSATION, IS THERE ANY SECRET? [VSHRxITM]](https://static.wixstatic.com/media/67608c_bc1579ce27f74f1c9096fabec01f0444~mv2.png/v1/fill/w_514,h_386,fp_0.50_0.50,enc_auto/67608c_bc1579ce27f74f1c9096fabec01f0444~mv2.png)
Uyên Phạm
- Mar 30, 2021
- 1 min
IMPACTFUL CUSTOMER SERVICE CONVERSATION, IS THERE ANY SECRET? [VSHRxITM]
In the era when customers matter the most, making the most out of every interaction is the key. In such case, VSHR would like to...
6 views0 comments
Uyên Phạm
- Mar 30, 2021
- 1 min
DEFINE CUSTOMER CHARACTERISTICS: What’s the underlying mechanism?
The very first step to apply excellent customer service skills is to actually understand them. Driver, Expressive, Systematic and...
5 views0 comments
![ESSENTIAL CUSTOMER EXPERIENCE FACTS AND FIGURES TO KNOW [VSHRxITM]](https://static.wixstatic.com/media/67608c_c594a1a20c2b480185de50e3e6467621~mv2.png/v1/fill/w_514,h_386,fp_0.50_0.50,enc_auto/67608c_c594a1a20c2b480185de50e3e6467621~mv2.png)
Uyên Phạm
- Mar 30, 2021
- 1 min
ESSENTIAL CUSTOMER EXPERIENCE FACTS AND FIGURES TO KNOW [VSHRxITM]
On what scale do you think the importance of providing exceptional customer experience (CX) is? Why is understanding and satisfying your...
16 views0 comments
Uyên Phạm
- Mar 30, 2021
- 1 min
A WEEK OF CUSTOMER EXPERIENCE WITH VSHRxITM
Did you know that 9 out of 10 customers in the U.S would pay more to have a superior customer experience, according to a report by Harris...
5 views0 comments