Did you know that 9 out of 10 customers in the U.S would pay more to have a superior customer experience, according to a report by Harris Interactive?

Did you know that increasing customer retention rate by 5 percent will increase profit anywhere from 25% to 95%, according to a report by Bain Company?

Did you also know that after having a positive experience with a company, 77% customers would recommend it to a friend, according to a report by Temkin Group?

The above numbers are scaring, yet powerful at the same time. And if the game is that intense, what can we do to deliver a 10/10 customer experience? VSHR Pro Academy Workshop with ITM provides some exclusive tips for you all. Stay tuned!


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Contact us for support or working with us: Le.tran@health-revolution.org

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Vietnam Social Health Revolution - VSHR Pro Academy

VSHR PRO Academy vision is to reach a day when every Vietnamese professional feels happy, safe at work, gets the necessary support to grow their career in industry and reaches their career success.

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