Business behavior culture in countries - PART 1: Japan | RPO by VSHR Pro Academy

1. Pay attention to appearance

Make sure your appearance is decent when appearing in front of everyone

2. How to greet partners/customers

Depending on the situation and the person opposite, the Japanese have 3 different greetings:

– Gentle greeting: The person is slightly bent, used when meeting guests or superiors in the hallway.

– Normal greeting: Bow a little lower, this greeting is relatively formal.

- Salute politely: Bow down completely, this is the most formal greeting.

3. Take business cards seriously

When you receive a business card, you must put it in your business card book instead of your clothes pocket. If you are busy talking, you can put it on the table temporarily.

It is necessary to pay attention to the attitude when giving a business card, with both hands holding the business card at the two corners, facing the letter in front of the recipient.

4. Conduct over the phone

When a call comes in, you have to hold the phone within one to two rings and state the company name, leaving customers waiting is the ultimate taboo.

In case you are too busy and pick up the phone after 3 rings, you must apologize first.

When you call out, it is necessary to say the content briefly so as not to waste the listener's time. If you are afraid that you will be embarrassed or forget things, you should write down what you want to present on paper before dialing the number.

5. Working attitude

Firstly, always be on time, don't be late to the office, deliver goods on time, arrive on time for your appointment... People working in Japanese companies have a habit of setting the clock up a few minutes early to avoid delays.

Second, the Japanese value group efforts more than individual efforts, with them, when everyone works together, the success rate will be much higher. Therefore, they often use "we" rather than "me".

Third, respect your boss and elders, always pay attention to how to behave, talk, bow, eat...

6. Express your thanks

At Japanese companies, there are usually two big gift-giving occasions: mid-year gifts (chugen) and year-end gifts (seibo) between individuals and companies. This has helped to keep the working atmosphere harmonious and happy.

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