ESSENTIAL CUSTOMER EXPERIENCE FACTS AND FIGURES TO KNOW [VSHRxITM]

On what scale do you think the importance of providing exceptional customer experience (CX) is? Why is understanding and satisfying your customer the “magnet” for business appreciation these days?

👉🏼 These NUMBERS are the answer.


- 82% have stopped doing business with an organization due to poor CX

- 79% told others about the bad experience

- 40% have switched to a competitor because of their reputation for great CX

- 85% will definitely pay more for a better CX

- 64% of people find customer experience more important than price. Among B2B decision makers, lack of speed in interactions with their suppliers is the number one pain point, mentioned twice as often as price.

- After one negative experience, 51% of customers will never do business with that company again.

- 7 out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service.

- U.S. companies lose more than $62 billion annually due to poor customer service.

- Feeling unappreciated is the #1 reason customers switch away from products and services.


And the list goes on.

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Vietnam Social Health Revolution - VSHR Pro Academy

VSHR PRO Academy vision is to reach a day when every Vietnamese professional feels happy, safe at work, gets the necessary support to grow their career in industry and reaches their career success.

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